Who it's for
- Private landlords and agents in England starting a new tenancy
- Landlords who want a signed record that the tenancy agreement, deposit information and safety certificates were handed over
- Anyone who wants fewer 'where is the stopcock?' calls in the first month
What's included
- About this template — what new tenants must be given since 1 May 2026, and a table of documents with legal basis, deadline and acknowledgement column
- Welcome letter: key contacts (landlord or agent, out-of-hours, gas, electricity, water, council)
- First steps: utilities, water, council tax, TV licence, broadband and post redirection
- Property information: boiler, stopcock, fuse box, meters, bins, parking, alarm, router and quirks
- Reporting repairs with emergency, urgent and routine response times, rent, your rights and when your tenancy ends
- Document receipt acknowledgement for the tenant to sign
Save with a bundle: get this plus 20 more documents in the Landlord Complete Bundle for £49.99.
See what's in the bundle →Key points covered
- New tenants must have a written statement of terms (normally the tenancy agreement) before the tenancy is entered into
- The government How to Rent guide is no longer a legal requirement; you can still give it
- The RRA Information Sheet was for tenancies that existed before 1 May 2026, so a new tenancy does not need it — adapt the letter's rights section to match
- Gas safety record, EICR and EPC are listed with their deadlines so you can tick them off
- Tenants can end the tenancy with at least 2 months' written notice
- A signed receipt for each document is strong evidence later
Read the guide
Related documents
Questions
Is a welcome pack a legal requirement?
No, but several documents inside it are, such as the written statement of terms, deposit prescribed information and safety certificates. The pack records that you gave them.
Do new tenants need the Information Sheet?
No. It was for tenancies that existed before 1 May 2026. Delete the Information Sheet references if your tenancy started after that date.
Can I add house rules?
Yes. The Word file is fully editable, and the property information table has space for anything specific to the home.
Is it in the Landlord Complete Bundle?
Yes. The Tenant Welcome Pack Template is one of the 21 documents in the bundle.
Tenant Welcome Pack
£11.99 · Word + PDF · instant download
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