Tenant Welcome Pack Template

Who it's for

• Private landlords and agents in England starting a new tenancy
• Landlords who want a signed record that the tenancy agreement, deposit information and safety certificates were handed over
• Anyone who wants fewer 'where is the stopcock?' calls in the first month

What's included

• About this template — what new tenants must be given since 1 May 2026, and a table of documents with legal basis, deadline and acknowledgement column
• Welcome letter: key contacts (landlord or agent, out-of-hours, gas, electricity, water, council)
• First steps: utilities, water, council tax, TV licence, broadband and post redirection
• Property information: boiler, stopcock, fuse box, meters, bins, parking, alarm, router and quirks
• Reporting repairs with emergency, urgent and routine response times, rent, your rights and when your tenancy ends
• Document receipt acknowledgement for the tenant to sign

Key points covered

• New tenants must have a written statement of terms (normally the tenancy agreement) before the tenancy is entered into
• The government How to Rent guide is no longer a legal requirement; you can still give it
• The RRA Information Sheet was for tenancies that existed before 1 May 2026, so a new tenancy does not need it — adapt the letter's rights section to match
• Gas safety record, EICR and EPC are listed with their deadlines so you can tick them off
• Tenants can end the tenancy with at least 2 months' written notice
• A signed receipt for each document is strong evidence later

Read the guide

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