Frequently Asked Questions

DocPilot templates are carefully prepared starting points in Word and PDF format, based on current UK legislation (reviewed September 2026). Whether a finished document is legally valid depends on it being completed correctly for your situation, signed (and witnessed, where required) properly, and used in the right way — for example, served with the correct notice period. They are self-help documents, not legal advice. For complex or high-value matters such as contested estates, significant business disputes, or complex immigration cases, we recommend consulting a qualified solicitor. Our documents are used by landlords, HR professionals, small business owners, and individuals who understand their situation and need clearly written paperwork.

Yes — reviewed September 2026. This matters more than it might seem. The Renters' Rights Act 2025 came into force on 1 May 2026 and abolished Section 21, changed tenancy agreement requirements, and introduced new obligations that most template providers have not yet updated for. The Employment Rights Act 2025 introduced SSP from day one, day-one family leave rights, and changes to unfair dismissal not yet reflected in most template employment contracts. DocPilot templates reflect all of these changes.

All documents come in Microsoft Word (.docx) and PDF format. They can be opened in Microsoft Word, Google Docs, LibreOffice, and Apple Pages. They are fully editable — fill in the highlighted fields and save. A ready-made PDF version is included for printing or sending.

After payment you can download straight away from the confirmation screen, and your receipt email has a View Order button that opens your order and its download buttons. To get back to an order later, use that email or go to app.lemonsqueezy.com/my-orders, enter the email address you used at checkout and click the sign-in link Lemon Squeezy sends you. You never need to buy a document again. If your receipt has not arrived within 15 minutes, check your spam folder, then email hello@docpilot.to with your order number.

Yes. Once you purchase a document, it is yours to use as many times as you need for your own personal or business use. You may not resell the templates or distribute them commercially.

For most situations — a straightforward tenancy, a standard employment offer, a basic NDA, or a simple Will — no. These documents are designed for use without a solicitor and include guidance throughout. For complex situations (contested estates, significant business disputes, complex immigration matters, or high-value contracts), we recommend professional legal advice. Our documents are not a substitute for legal advice where legal advice is genuinely needed.

Yes. Our bundles group related documents together for less than buying them one by one, for example for landlords, employers, wills and family matters. Each bundle lists exactly which documents it includes. See all bundles →

Swap or Refund Promise: bought the wrong document by genuine mistake? Email hello@docpilot.to within 14 days with your order number and we will swap it for the right one or refund you. We also refund if a document is materially different from its description, if a technical problem stops you downloading it, or if you were charged twice. See our Terms.

Our standard licence is for personal and business use. If you want to use DocPilot documents for client work at scale, contact us at hello@docpilot.to to discuss a professional or agency licence.

After purchasing through our Lemon Squeezy store, you will receive an email with a download link immediately. Your download link does not expire — if you ever need to access your documents again, contact us and we will resend the link. If you have any problem with your download, contact us and we will sort it out.

Most DocPilot templates are drafted for England only, as England has the most distinct legal framework — particularly for property law. Where a document applies more broadly (such as general business contracts, NDAs, or immigration letters), this is noted in the document. Scotland, Wales, and Northern Ireland each have their own distinct legal systems for property, employment, and other areas — please check the specific document's notes before use.