Who it's for
- Small and medium-sized employers in England, Wales and Scotland
- Managers who have received a grievance and need to handle it step by step
- Employers whose staff handbook has no written grievance procedure
What's included
- About this pack — What a grievance is, the law, and the key figures
- Is this pack right for you? — When to take advice or do something extra
- Before you start — What to gather and decide
- How to fill it in — Steps, the key, and a worked example for a small business
- Your grievance procedure — A complete grievance policy and procedure to fill in
- Launching your procedure — Approving it, telling staff and getting ready
- Handling a grievance — The manager's step-by-step guide, do's and don'ts, tricky cases
- Employer's letters — Six letters, from acknowledgement to appeal outcome
- Employee's letters — A grievance letter and an appeal letter for the employee
- Investigation and records — Investigation plan, meeting notes, report and grievance log
- What happens next — Follow-up, records, data requests, claims and changes coming
Save with a bundle: get this plus 19 more documents in the Employment Complete Bundle for £44.99.
See what's in the bundle →Key points covered
- Click-to-fill grievance policy and procedure that follows the Acas Code of Practice
- Informal and formal stages, investigation, appeal, timescales, confidentiality and recording
- Collective grievances, and harassment and whistleblowing routes
- Six employer letters and two employee letters
- Investigation plan, meeting notes, investigation report and grievance log
- Updated for the 6-month tribunal time limit and the October 2026 harassment changes
DocPilot templates are drafted from current legislation and official guidance (GOV.UK, legislation.gov.uk and the relevant regulators), checked against those sources and fully re-reviewed every six months. They are not legal advice. How we make our documents →
Read the guide
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Questions
Does it follow the Acas Code?
Yes. The policy and procedure follow the Acas Code of Practice on Disciplinary and Grievance Procedures, with informal and formal stages, a meeting, an outcome and an appeal.
Does it include letters for the employee?
Yes. There are two employee letters, a grievance letter and an appeal letter, as well as six employer letters.
Is it in the Employment Complete Bundle?
Yes. It is one of the 20 documents in the Employment Complete Bundle.
Do I get Word and PDF?
Yes. You get a Word file with click-to-fill boxes and a PDF.
Grievance Procedure Pack
£19.99 · Word + PDF · instant download
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