Who it's for
- Employers using zero-hours, variable-hours or low-hours contracts
- Hospitality, retail, care and events businesses planning ahead
- Check the commencement date and final rules before use
What's included
- Document 1 — Employer's notice telling the worker about guaranteed hours, based on their hours over the reference period
- Document 2 — Worker's request for guaranteed hours
- Document 3 — Employer's response: approved, approved with modifications, or refused for objective business reasons
Please note: the guaranteed-hours provisions of the Employment Rights Act 2025 are not yet in force. The detail and start date depend on regulations, currently expected in 2027. The letters use a 12-week reference period and a request-and-response approach; check the final rules and adapt the letters before you rely on them.
Key points covered
- The Act includes provisions requiring employers to offer guaranteed hours to qualifying workers
- Detail and commencement are subject to secondary legislation
- Workers are protected from detriment for using these rights
- Any new hours are recorded in a written contract variation
DocPilot templates are drafted from current legislation and official guidance (GOV.UK, legislation.gov.uk and the relevant regulators), checked against those sources and fully re-reviewed every six months. They are not legal advice. How we make our documents →
Read the guide
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Flexible Working Pack£12.99 · See what's included →Employment Contract Template 2026£19.99 · See what's included →Probationary Period Pack£24.99 · See what's included →
Questions
Is the guaranteed-hours duty in force yet?
No. It is expected in 2027, with the detail set by regulations. The pack helps you prepare; check the final rules before use.
Who counts as a low-hours worker?
That will be set by regulations. Check GOV.UK once they are published.
Are the letters final?
They are drafted on a 12-week reference period and a request-and-response approach. Adapt them once the regulations confirm the detail.
Is it in the Employment Complete Bundle?
It is not in the list of bundle documents we can confirm, so treat it as sold separately. The full file list is shown at the bundle checkout.
Zero Hours to Guaranteed Hours Pack
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