Who it's for
- Anyone making a formal written request to a business, public authority, employer, school, landlord or club
- People asking a public authority for information under Freedom of Information or the environmental information rules
- Disabled people asking for a reasonable adjustment
- People who want a copy of their own data, or need to chase or challenge a reply
What's included
- About this pack — The rights behind each letter, and the key time limits
- Is this pack right for you? — When a letter is not enough, and when to take advice
- Before you start — What to gather and decide before you write
- How to fill it in — Which letter to use, the key and a worked example
- Your letters — Letters A to F and a request log
- Sending your letter — How to send it, prove it and chase it
- Deadlines, reviews and complaints — What happens after you send, and what to do if it goes wrong
Key points covered
- Six letters: general request, FOI or EIR request, reasonable adjustments, data access, chaser, review
- Options for Scotland and Northern Ireland, where the law and the time limits differ
- The 2026 data access rules in plain English, with dates and the new complaints step
- A deadline table for every route: reply, review, complaint and appeal
- A request log to record dates, so that you can prove what you sent and when
- A table to choose the right letter, and a worked example
Read the guide
Related documents
Questions
Is an FOI request the same as a data access request?
No. A Freedom of Information request asks a public authority for information it holds. Letter D is a short request for your own personal data. DocPilot also sells a separate Subject Access Request Letter.
How long does a public authority have to reply?
Normally 20 working days under the Freedom of Information Act 2000. Scottish public authorities use the Scottish Act. The pack has a deadline table for each route: reply, review, complaint and appeal.
Do I have to name my disability?
No. Letter C says you need not name your condition, but you should say that you have a disability, what the disadvantage is and what change you want.
Does it work in Scotland and Northern Ireland?
Letters B, C and F have options for Scotland and Northern Ireland, and a table shows where each letter applies.
Is it in a bundle?
No. It is sold as a single pack.
Do I get Word and PDF?
Yes. You get a Word file with click-to-fill boxes and a PDF.
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