Who it's for
- Consumers with faulty goods, poor service, a wrong bill or a disappointing holiday
- Anyone who paid by credit card and wants to claim from the card provider
- People whose data has been mishandled by a company
What's included
- About this pack and an ombudsman quick reference table by sector, with websites and time limits
- Template 1 — Faulty goods (short-term right to reject or repair and replacement)
- Template 2 — Poor service (reasonable care and skill)
- Template 3 — Billing dispute
- Template 4 — Holiday or travel complaint
- Template 5 — Section 75 credit card claim
- Template 6 — Data protection complaint
Save with a bundle: get this plus 9 more documents in the Debt and Consumer Bundle for £39.99.
See what's in the bundle →Key points covered
- Within 30 days of purchase you can reject faulty goods for a full refund under the Consumer Rights Act 2015
- Within the first 6 months a fault is presumed to have been there at delivery, unless the trader proves otherwise
- Services must be performed with reasonable care and skill, with repeat performance or a price reduction as remedies
- Section 75 makes the card provider jointly liable for credit card purchases of £100 to £30,000
- Each sector has its own ombudsman and time limit — use the right one
DocPilot templates are drafted from current legislation and official guidance (GOV.UK, legislation.gov.uk and the relevant regulators), checked against those sources and fully re-reviewed every six months. They are not legal advice. How we make our documents →
Read the guide
Related documents
Subject Access Request Letter£7.99 · See what's included →Small Claims Court Guide£12.99 · See what's included →Debt Demand Letter Pack£14.99 · See what's included →
Questions
Which six letters are included?
Faulty goods, poor service, billing dispute, holiday or travel, Section 75 credit card claim and data protection complaint.
Is Section 75 the same as a chargeback?
No. Section 75 is a legal right against the card provider for credit card purchases of £100 to £30,000. Chargeback is a separate card scheme process.
What if the company ignores my letter?
The ombudsman table shows where to escalate by sector. For goods, you can also consider a small claim.
Is it in the Debt and Consumer Bundle?
Yes. The Complaint Letter Pack is one of the 10 documents in the bundle.
Complaint Letter Pack
£16.99 · Word + PDF · instant download
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