Employment & HR

Employment Rights Act 2025 — What Changed?

Get the document
Complaint Letter Template Pack — 8 Templates
Download — £16.99 →
England, Scotland & Wales · ERA 2025 · Updated April 2026

Overview of ERA 2025

The Employment Rights Act 2025 is the most significant reform to UK employment law in a generation. Its provisions are being implemented in stages between 2025 and 2027. The most impactful changes for most employers came into force on 6 April 2026.

⚠️ Action required: If your employment contracts still reference waiting days for SSP, a two-year qualifying period for unfair dismissal protection, or pre-2026 NMW rates, they are out of date and should be updated immediately.

SSP from day one — 6 April 2026

From 6 April 2026, Statutory Sick Pay (SSP) is payable from the first day of absence. The three waiting days that previously applied have been abolished.

FeatureBefore 6 April 2026From 6 April 2026
Waiting days3 waiting days (SSP not paid)None — SSP from day 1
Lower Earnings LimitEmployee must earn above LELLEL removed — all employees qualify
SSP rate (2026/27)£116.75/week£118.75/week
Maximum duration28 weeks28 weeks

This means that for every day an employee is sick from their first day, you must pay SSP. A two-day illness that previously cost you nothing now costs you two days of SSP. Budget accordingly and ensure your payroll is updated.

Contract update required: Any employment contract that mentions the three waiting days or the Lower Earnings Limit is now inaccurate. Update to reflect the new position or remove the reference entirely.

Day-one family leave rights — 6 April 2026

From 6 April 2026, the following are day-one rights — no qualifying period applies:

Maternity leave and adoption leave remain day-one rights as before. The change means that an employee who starts work on Monday and whose partner gives birth on Friday is immediately entitled to paternity leave.

Unfair dismissal qualifying period — from January 2027

Currently, employees need two years' continuous employment before they can claim unfair dismissal. From 1 January 2027, this drops to six months.

This is one of the most significant changes for employers. From January 2027, you are effectively exposed to unfair dismissal claims from an employee's seventh month of employment. Implications:

⚠️ Start preparing now: Review your probation and performance management processes before January 2027. Ensure all managers understand that dismissal decisions will need to be properly documented and procedurally fair from a much earlier stage.

National Minimum Wage 2026

CategoryRate from April 2026
National Living Wage (21+)£12.21 per hour
18–20 year olds£10.00 per hour
16–17 year olds£7.55 per hour
Apprentice rate£7.55 per hour

Ensure all employment contracts, offer letters, and payroll systems reflect the April 2026 rates. Paying below NMW is a criminal offence with penalties of up to £20,000 per worker.

What you must update in employment contracts

Get an ERA 2025 Compliant Employment Contract

DocPilot's Employment Contract Template 2026 reflects every ERA 2025 change — SSP from day one, day-one family leave rights, updated NMW rates, and the January 2027 unfair dismissal changes flagged throughout.

Get Employment Contract 2026 (£19.99) →

Stay Current

Get Legal Updates by Email

When the law changes we'll send you a plain-English update. No spam. Unsubscribe any time.

★★★★★ 4.3 Excellent on Trustpilot · 7 reviews
Consumer & Complaints

How to Write a Complaint Letter That Gets Results

Most complaint letters are ignored because they're emotional rather than legal. A complaint letter that cites the correct statute, states the remedy sought, and sets a clear deadline is far more likely to get a response — and a resolution.

DocPilot · Updated June 2026 · England & Wales

Before you write

Gather everything first: receipts, order confirmations, photographs of faulty goods, records of previous contact, any written communications from the business. Your letter is only as strong as the evidence behind it.

Check the business's complaints process — many have a specific address or email for complaints. Using the right channel speeds up the response and demonstrates you've followed their process, which matters if you later escalate to a regulator or court.

The structure of an effective complaint letter

1. Opening — what went wrong

State the facts briefly and without emotion. Date, product or service, what was promised, what happened instead. "On 14 March 2026 I purchased a [product] from your [store/website]. On delivery it was [faulty/not as described/not fit for purpose]."

2. The legal basis

Reference the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described. Services must be provided with reasonable care and skill. Citing this shows the business you know your rights — and that you're serious.

3. The remedy you want

Be specific. A refund, a replacement, repair, or compensation. If you have a legal right to a remedy, state which one. Under the CRA 2015, if goods are faulty within 30 days you have the right to a full refund. After 30 days the initial remedy is repair or replacement.

4. A deadline

Give them 14 days to respond. This is the standard Letter Before Action timeframe. It shows you are prepared to escalate and gives them a reasonable opportunity to resolve it.

5. What happens next

State clearly what you will do if they don't respond: escalate to their trade association, refer to the relevant ombudsman, or issue a claim through the County Court. Businesses take complaints far more seriously when they know the next step is a CCJ.

Key legal references to include

SituationRelevant law
Faulty goodsConsumer Rights Act 2015, s.9 (satisfactory quality)
Goods not as describedConsumer Rights Act 2015, s.11
Poor serviceConsumer Rights Act 2015, s.49 (reasonable care and skill)
Online purchase cancellationConsumer Contracts Regulations 2013 (14-day cooling off)
Credit card purchaseConsumer Credit Act 1974, s.75 (joint liability with card issuer)
Delayed deliveryConsumer Rights Act 2015, s.28

Escalation routes

If the business doesn't respond or refuses to help, the escalation routes depend on the sector:

Complaint Letter Templates — 6 Situations

Six professionally drafted complaint letters covering faulty goods, poor service, online purchase disputes, landlord complaints, workplace grievances, and debt disputes. Word and PDF. Instant download.

Get the Complaint Letter Pack →

Related Guides

★★★★★ 4.3 Excellent on Trustpilot · 7 reviews ★★★★★ 4.3 Excellent on Trustpilot · 7 reviews